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Get in Touch
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Address
37, Bariga road Lagos Nigeria
Phone
+234 901 234 5678
support@neocharge.com
Live Chat
Available 24/7 for quick assistance
Frequently Asked Questions
Find answers to common questions about our services.
How do I fund my wallet?
You can fund your wallet using various payment methods including debit/credit cards, bank transfers, or USSD.
What happens if my transaction fails?
If your transaction fails, the amount will be refunded to your wallet within 24 hours.
How do I get my electricity token?
After a successful electricity bill payment, your token will be displayed on the screen and also sent to your email.
Is there a transaction fee?
We do not charge any transaction fees for airtime purchases. However, there may be a small convenience fee for other services.
How do I change my password?
You can change your password by going to the Settings page and clicking on 'Change Password'.
What should I do if I forget my password?
If you forget your password, click on the 'Forgot Password' link on the login page.